The Design Handoff ↗

Practical product design insights from building teams and products that work — learned the hard way.

Practical product design insights from building teams and products that work — learned the hard way.

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How to Know if Your Design Team Makes Everyone's Job Harder

Designs Per Click, Comment Quality Ratio and 4 more conceptual metrics.

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How We Made User Feedback Unavoidable

What happens when customer support becomes everyone’s job (and why it beats research sessions).

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Back to Writing (And Why It Took Seven Years)

The messy middle between empty perfectionist writing and useful practical insights.

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Does Your Brand Sear? — Brand Strategy Pt. 1

Rather than getting in their face, the right way to be stuck on someone’s mind is to be… a real human being.

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Let’s Talk About (Good) Design — and its State in Malaysia

TLDR; it’s hard to get good public design in a country run by monkeys.

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Publicly Useful Design Publications

Making a case against mindless visual consumption as a public face of graphic design.